Our Satis-Five™ Guarantee
You've hear it all before – We guarantee we'll be there on time, we guarantee you'll be satisfied, we guarantee our work. Everybody says it, but what does it really mean to you? What makes our guarantee better than the next guy's?
You have a voice - Guaranteed! Our partners must maintain a 95% Satisfaction Rating with our clients or they can lose their partnership on our network. As one the largest independant network of Heating and Air Conditioning professionals - we refer thousands of leads to our partners each month. This gives you the peace of mind to know your voice will matter!- Schedule Service Today, Guaranteed! - Calling around town to find a reputable service company can be a huge hassle. Filling out forms online and waiting hours for a call back from 5 different contractors is not much better. We closely monitor all call times to ensure that if you request service today, you are able to schedule service today. (Services may not be provided the same day the service is scheduled)
- Courteous, Clean, Respectful, Punctual - GUARANTEED! The providers we work with must commit to a Code of Conduct. Failure to meet these standards can result in a provider being removed from our network. These standards include the demeanor of technicians at your home, cleaning up after work is provided, arriving on time and more.
- Know your price - Guaranteed! Nothing is as frustrating as feeling jerked around. Our dealers adhere to strict standards and agree to give you the price BEFORE the work is performed. Tacking on extras for extra hours or parts they forgot to include is simply not an option. You get the right to understand and agree to the cost before our contractors start the work, every time.
- Licensed & Insurance - We Guarantee that our partners your are are licensed and insured in your state to serve you!
Why are the professionals at HeatingAndAir.com so passionate about our Guarantee?
Because we're real people, just like you, We understand what it means to have to take time off from work to let a repairman into our home and we also understand what it means when he's late. We've had the experience of having a furnace break down on a weekend in the middle of winter or our air conditioner go on the fritz during the dog days of summer. Our partners have families and children that live, work in play in your community. We have been there. We know. And because we're real people and we take pride in helping out our neighbors in need, we'll jump at the chance to be there for you whenever you need us.
When a member of our team leaves your home we want to know that you're saying good things about us after we are gone. We value our reputation just as much as you do yours and we'll do everything within our power to protect it. That means we'll do everything within our power to make sure you're satisfied before we leave your home - and if we don’t get it right we will be back to fix it without giving you the runaround.
We guarantee that we'll be there for you, whenever you need us, because that's the kind of people we are. People just like you. People who care about our friends and neighbors and our own reputations. We're the real people you can rely on when the chips are down.